{"id":326,"date":"2022-06-10T22:36:15","date_gmt":"2022-06-10T22:36:15","guid":{"rendered":"https:\/\/www.eurodyl.eu\/?page_id=326"},"modified":"2026-09-25T10:03:44","modified_gmt":"2026-09-25T10:03:44","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.eurodyl.eu\/fr\/preguntas-frecuentes\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"<div id=\"page-header-666934193\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title has-parallax box-shadow-2\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" data-parallax-fade=\"true\" data-parallax=\"-3\">\n              <div class=\"title-wrapper is-larger flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Questions fr\u00e9quemment pos\u00e9es          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-666934193 .page-title-inner {\n  min-height: 132px;\n}\n#page-header-666934193 .title-bg {\n  background-image: url(https:\/\/www.eurodyl.eu\/wp-content\/uploads\/2022\/06\/Fondo-cabecera_Tela-de-saco_001.jpg);\n  background-position: 47% 61%;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n<div class=\"row row-collapse row-solid\"  id=\"row-192260685\">\n\n\n\t<div id=\"col-568724654\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"lead\" style=\"text-align: center;\"><strong>Avez-vous des questions ou des doutes ?<\/strong><\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3523018961\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3523018961-label\" class=\"accordion-title plain active\" href=\"#accordion-item-\u00bfcu\u00e1les-son-los-gastos-de-env\u00edo-de-los-pedidos-de-la-tienda-online-de-eurodyl-?\" aria-expanded=\"true\" aria-controls=\"accordion-3523018961-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les frais d'exp\u00e9dition pour les commandes pass\u00e9es dans la boutique en ligne d'EURODYL ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3523018961-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3523018961-label\">\n\t\t\t\n\n<p>Toutes les commandes en ligne sont livr\u00e9es dans un d\u00e9lai de 2 \u00e0 3 jours ouvrables dans toute la p\u00e9ninsule ib\u00e9rique. Le co\u00fbt varie en fonction de votre lieu de r\u00e9sidence et les frais de port sont gratuits pour les achats sup\u00e9rieurs \u00e0 60 \u20ac. Actuellement, nous ne livrons pas aux \u00eeles Canaries, \u00e0 Ceuta et \u00e0 Melilla pour les commandes en ligne. Si vous avez besoin d'une livraison sp\u00e9ciale, vous pouvez appeler le num\u00e9ro de t\u00e9l\u00e9phone de contact et nous r\u00e9pondrons \u00e0 votre demande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-115046740\" class=\"accordion-item\">\n\t\t<a id=\"accordion-115046740-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-m\u00e9todos-de-pago-se-aceptan-en-la-tienda-online?\" aria-expanded=\"false\" aria-controls=\"accordion-115046740-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les modes de paiement accept\u00e9s dans la boutique en ligne ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-115046740-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-115046740-label\">\n\t\t\t\n\n<p>Afin de faciliter au maximum le processus de paiement, nous avons mis en place les m\u00e9thodes de paiement suivantes.<\/p>\n<ul>\n<li>Carte de cr\u00e9dit ou de d\u00e9bit<\/li>\n<li>Paypal<\/li>\n<li>Virement bancaire<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-476628697\" class=\"accordion-item\">\n\t\t<a id=\"accordion-476628697-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tarda-la-entrega?\" aria-expanded=\"false\" aria-controls=\"accordion-476628697-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quel est le d\u00e9lai de livraison ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-476628697-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-476628697-label\">\n\t\t\t\n\n<p>Les livraisons dans la p\u00e9ninsule prennent normalement entre 2 et 3 jours ouvrables, mais peuvent prendre jusqu'\u00e0 5 jours au maximum.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3091812963\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3091812963-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-tan-seguro-es-comprar-en-la-tienda-online?-\u00bfest\u00e1n-mis-datos-protegidos?\" aria-expanded=\"false\" aria-controls=\"accordion-3091812963-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les achats dans la boutique en ligne sont-ils s\u00e9curis\u00e9s et mes donn\u00e9es sont-elles prot\u00e9g\u00e9es ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3091812963-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3091812963-label\">\n\t\t\t\n\n<p>Notre boutique est h\u00e9berg\u00e9e sur un serveur physiquement install\u00e9 dans un centre de donn\u00e9es qui dispose de tout le support technique et de s\u00e9curit\u00e9 sur les passerelles de paiement \u00e9lectronique utilisant un cryptage s\u00e9curis\u00e9 \u00e0 l'aide d'un certificat SSL. Cela garantit que vos donn\u00e9es seront prot\u00e9g\u00e9es \u00e0 tout moment pendant le processus de navigation et d'achat. Conformit\u00e9 avec le RGPD. Plus de d\u00e9tails dans notre <a href=\"https:\/\/www.eurodyl.eu\/fr\/politica-de-privacidad\/\" data-wplink-edit=\"true\">Politique de confidentialit\u00e9<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2099574264\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2099574264-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-sucede-exactamente-despu\u00e9s-de-realizar-el-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-2099574264-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que se passe-t-il exactement apr\u00e8s que j'ai pass\u00e9 ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2099574264-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2099574264-label\">\n\t\t\t\n\n<p>Une fois votre commande valid\u00e9e, vous recevrez un e-mail vous informant que la proc\u00e9dure s'est d\u00e9roul\u00e9e avec succ\u00e8s. Nous nous chargerons alors imm\u00e9diatement de la pr\u00e9paration et de l'exp\u00e9dition de votre commande. Vous recevrez un deuxi\u00e8me e-mail de confirmation indiquant que votre \u00ab commande a \u00e9t\u00e9 trait\u00e9e \u00bb d\u00e8s que nous aurons exp\u00e9di\u00e9 le produit \u00e0 l'adresse de livraison. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1690824717\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1690824717-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfrecibir\u00e9-una-factura-por-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-1690824717-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Recevrai-je une facture pour ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1690824717-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1690824717-label\">\n\t\t\t\n\n<p>Vous recevrez la facture au format PDF en pi\u00e8ce jointe dans l'e-mail vous informant que la \u00ab Commande a \u00e9t\u00e9 finalis\u00e9e \u00bb.\u00bb <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-178235398\" class=\"accordion-item\">\n\t\t<a id=\"accordion-178235398-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-devolver-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-178235398-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je retourner ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-178235398-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-178235398-label\">\n\t\t\t\n\n<p dir=\"ltr\">Vous disposez d'un d\u00e9lai de 14 jours calendaires \u00e0 compter de la r\u00e9ception de la commande pour exercer votre droit de r\u00e9tractation, en nous en informant par e-mail ou via le formulaire de contact.<\/p>\n<p dir=\"ltr\">S'agissant d'un produit alimentaire muni d'un sceau de s\u00e9curit\u00e9 pour des raisons d'hygi\u00e8ne et de sant\u00e9, <strong>Les retours ne sont accept\u00e9s que si l'emballage est scell\u00e9 et n'a pas \u00e9t\u00e9 ouvert.<\/strong>. Avant d'organiser l'enl\u00e8vement, nous vous demanderons de nous fournir une photo attestant que le sceau thermique est intact ; une fois le produit re\u00e7u dans nos locaux, nous proc\u00e9derons \u00e0 un contr\u00f4le physique avant de confirmer le remboursement ou l'\u00e9change.<\/p>\n<p dir=\"ltr\">Une fois le scell\u00e9 retir\u00e9, le produit ne pourra plus \u00eatre retourn\u00e9, conform\u00e9ment \u00e0 l\u2019article 103.d) du d\u00e9cret-loi royal 1\/2007 (loi g\u00e9n\u00e9rale sur la protection des consommateurs et des utilisateurs).<\/p>\n<p dir=\"ltr\"><strong>Les frais de gestion du transport li\u00e9s au retour sont \u00e0 la charge du client ; il s'agit d'un montant forfaitaire de 5 \u20ac, qui sera d\u00e9duit du montant \u00e0 rembourser.<\/strong><\/p>\n<p dir=\"ltr\">Nous effectuerons le remboursement dans un d\u00e9lai maximal de 14 jours calendaires \u00e0 compter de la r\u00e9ception et de la v\u00e9rification du produit retourn\u00e9, en utilisant le m\u00eame moyen de paiement que celui utilis\u00e9 lors de l'achat.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-568724654 > .col-inner {\n  margin: 10px 0px 16px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-326","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes &#8211; 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