{"id":326,"date":"2022-06-10T22:36:15","date_gmt":"2022-06-10T22:36:15","guid":{"rendered":"https:\/\/www.eurodyl.eu\/?page_id=326"},"modified":"2025-05-09T21:23:18","modified_gmt":"2025-05-09T21:23:18","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.eurodyl.eu\/fr\/preguntas-frecuentes\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"<div id=\"page-header-1443965526\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title has-parallax box-shadow-2\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" data-parallax-fade=\"true\" data-parallax=\"-3\">\n              <div class=\"title-wrapper is-larger flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Questions fr\u00e9quemment pos\u00e9es          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1443965526 .page-title-inner {\n  min-height: 132px;\n}\n#page-header-1443965526 .title-bg {\n  background-image: url(https:\/\/www.eurodyl.eu\/wp-content\/uploads\/2022\/06\/Fondo-cabecera_Tela-de-saco_001.jpg);\n  background-position: 47% 61%;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n<div class=\"row row-collapse row-solid\"  id=\"row-1351694858\">\n\n\n\t<div id=\"col-855999201\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"lead\" style=\"text-align: center;\"><strong>Avez-vous des questions ou des doutes ?<\/strong><\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2122234543\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2122234543-label\" class=\"accordion-title plain active\" href=\"#accordion-item-\u00bfcu\u00e1les-son-los-gastos-de-env\u00edo-de-los-pedidos-de-la-tienda-online-de-eurodyl-?\" aria-expanded=\"true\" aria-controls=\"accordion-2122234543-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les frais d'exp\u00e9dition pour les commandes pass\u00e9es dans la boutique en ligne d'EURODYL ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2122234543-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-2122234543-label\">\n\t\t\t\n\n<p>Toutes les commandes en ligne sont livr\u00e9es dans un d\u00e9lai de 2 \u00e0 3 jours ouvrables dans toute la p\u00e9ninsule ib\u00e9rique. Le co\u00fbt varie en fonction de votre lieu de r\u00e9sidence et les frais de port sont gratuits pour les achats sup\u00e9rieurs \u00e0 60 \u20ac. Actuellement, nous ne livrons pas aux \u00eeles Canaries, \u00e0 Ceuta et \u00e0 Melilla pour les commandes en ligne. Si vous avez besoin d'une livraison sp\u00e9ciale, vous pouvez appeler le num\u00e9ro de t\u00e9l\u00e9phone de contact et nous r\u00e9pondrons \u00e0 votre demande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1315794501\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1315794501-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-m\u00e9todos-de-pago-se-aceptan-en-la-tienda-online?\" aria-expanded=\"false\" aria-controls=\"accordion-1315794501-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les modes de paiement accept\u00e9s dans la boutique en ligne ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1315794501-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1315794501-label\">\n\t\t\t\n\n<p>Afin de faciliter au maximum le processus de paiement, nous avons mis en place les m\u00e9thodes de paiement suivantes.<\/p>\n<ul>\n<li>Carte de cr\u00e9dit ou de d\u00e9bit<\/li>\n<li>Paypal<\/li>\n<li>Virement bancaire<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2070827744\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2070827744-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tarda-la-entrega?\" aria-expanded=\"false\" aria-controls=\"accordion-2070827744-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quel est le d\u00e9lai de livraison ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2070827744-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2070827744-label\">\n\t\t\t\n\n<p>Les livraisons dans la p\u00e9ninsule prennent normalement entre 2 et 3 jours ouvrables, mais peuvent prendre jusqu'\u00e0 5 jours au maximum.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3069537509\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3069537509-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-tan-seguro-es-comprar-en-la-tienda-online?-\u00bfest\u00e1n-mis-datos-protegidos?\" aria-expanded=\"false\" aria-controls=\"accordion-3069537509-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les achats dans la boutique en ligne sont-ils s\u00e9curis\u00e9s et mes donn\u00e9es sont-elles prot\u00e9g\u00e9es ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3069537509-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3069537509-label\">\n\t\t\t\n\n<p>Notre boutique est h\u00e9berg\u00e9e sur un serveur physiquement install\u00e9 dans un centre de donn\u00e9es qui dispose de tout le support technique et de s\u00e9curit\u00e9 sur les passerelles de paiement \u00e9lectronique utilisant un cryptage s\u00e9curis\u00e9 \u00e0 l'aide d'un certificat SSL. Cela garantit que vos donn\u00e9es seront prot\u00e9g\u00e9es \u00e0 tout moment pendant le processus de navigation et d'achat. Conformit\u00e9 avec le RGPD. Plus de d\u00e9tails dans notre <a href=\"https:\/\/www.eurodyl.eu\/fr\/politica-de-privacidad\/\" data-wplink-edit=\"true\">Politique de confidentialit\u00e9<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1961888628\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1961888628-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-sucede-exactamente-despu\u00e9s-de-realizar-el-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-1961888628-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que se passe-t-il exactement apr\u00e8s que j'ai pass\u00e9 ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1961888628-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1961888628-label\">\n\t\t\t\n\n<p>Une fois votre commande valid\u00e9e, vous recevrez un e-mail vous informant que la proc\u00e9dure s'est d\u00e9roul\u00e9e avec succ\u00e8s. Nous nous chargerons alors imm\u00e9diatement de la pr\u00e9paration et de l'exp\u00e9dition de votre commande. Vous recevrez un deuxi\u00e8me e-mail de confirmation indiquant que votre \u00ab commande a \u00e9t\u00e9 trait\u00e9e \u00bb d\u00e8s que nous aurons exp\u00e9di\u00e9 le produit \u00e0 l'adresse de livraison. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2415378393\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2415378393-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfrecibir\u00e9-una-factura-por-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-2415378393-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Recevrai-je une facture pour ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2415378393-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2415378393-label\">\n\t\t\t\n\n<p>Vous recevrez la facture au format PDF en pi\u00e8ce jointe dans l'e-mail vous informant que la \u00ab Commande a \u00e9t\u00e9 finalis\u00e9e \u00bb.\u00bb <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3726577290\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3726577290-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-devolver-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-3726577290-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je retourner ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3726577290-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3726577290-label\">\n\t\t\t\n\n<p>Pour des raisons de s\u00e9curit\u00e9 alimentaire, nous n'acceptons pas les retours de produits. Comme il s'agit de compl\u00e9ments alimentaires, une fois que la commande a quitt\u00e9 nos locaux, nous ne pouvons pas garantir que les conditions de stockage appropri\u00e9es ont \u00e9t\u00e9 maintenues. Pour cette raison, nous ne pouvons pas accepter de retour ou d'\u00e9change, m\u00eame si l'emballage n'a pas \u00e9t\u00e9 ouvert.<\/p>\n<p>Nous nous engageons \u00e0 offrir des produits de la plus haute qualit\u00e9. Tous les envois sont pr\u00e9par\u00e9s avec soin et soumis \u00e0 des contr\u00f4les de qualit\u00e9 stricts. Si vous recevez un produit en mauvais \u00e9tat ou si une erreur s'est gliss\u00e9e dans votre commande, veuillez nous contacter dans les 48 heures suivant la livraison. Nous nous ferons un plaisir de vous aider \u00e0 r\u00e9soudre le probl\u00e8me dans les meilleurs d\u00e9lais.<\/p>\n<p>Nous vous remercions de votre compr\u00e9hension et de votre confiance.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-855999201 > .col-inner {\n  margin: 10px 0px 16px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-326","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes &#8211; \u00a9EURODYL<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes &#8211; 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