Frequent questions
Do you have any questions or doubts?
Shipping in all online orders is delivered in 2-3 working days to the entire Iberian Peninsula. The cost varies depending on your location and shipping is free for purchases over €60. Currently we are not making shipments to the Canary Islands, Ceuta, Melilla in online orders. If you need a special shipment you can call the contact telephone number and we will attend to your request.
To make the payment process easier for you, we implement the following payment methods.
- Credit or debit card
- PayPal
- Wire transfer
Normally shipments within the peninsula take between 2 and 3 working days, but could take up to 5 days.
Our store is hosted on a Server physically installed in a Data Center that has all the technical and security support for electronic payment gateways using secure encryption through SSL Certificate. This guarantees that your data will be protected at all times during browsing and the purchase process. Complying with the GDPR. More details in our Privacy Policy
Once you have completed your order, you will receive an email notification confirming that the order has been processed successfully. We will then take immediate action to prepare and dispatch your order. You will receive a second email confirming that your order has been completed once we have dispatched the product to the delivery address.
You will receive the invoice as a PDF attachment in the email notifying you that your «Order is Complete»
You have 14 calendar days from receipt of the order to exercise your right of withdrawal by notifying us by email or via the contact form.
As this is a food product with a security seal for health and hygiene reasons, Returns are only accepted if the packaging remains sealed and unopened. Before arranging the collection, we will ask you to provide a photograph showing that the heat-sealed packaging remains intact; once we have received the product at our premises, we will carry out a physical inspection before confirming the refund or exchange.
Once the seal has been removed, the product may not be returned, in accordance with Article 103(d) of Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).
The customer is responsible for the administration costs associated with the return shipment, at a fixed charge of €5, which will be deducted from the amount to be refunded.
We will issue a refund within a maximum of 14 calendar days of receiving and verifying the returned product, using the same payment method used for the purchase.